| Info | Maple Digital Technology International Pvt Ltd – Khar |
|---|---|
| Address: | 400, 052, Linking Rd, Khar, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400050 |
| Email: | support.centre@mapletechnologies.org |
| Phone No: | +91 6366063660 |
| Service: | iPhone, iPad, Mac, Watch, Apple TV, iPod |
| Working Time: | Thursday To Wednesday 9.30am–5:30pm |
Apple Authorised Service Centre Khar
Apple service center regards our client’s time and conveys all maintenance exchanges in an ideal, Customized, and effective manner. We will consistently make certain our clients know what to expect. We treat our clients with a feeling of compassion, polished methodology, and urgency. We esteem each client issue as a chance to dominate. We tune in and react quickly to all input, stepping up to the plate and make it right.
We surpass clients’ assumptions by offering appropriate analysis, dependable fixes, and quick turnaround. We keep up with perfect, clean, and Coordinated stores as per Apple’s standards. We are modern on Apple innovation and direct fixes utilizing just affirmed technicians.
We acquire trust by suggesting pertinent arrangements that address our clients’ issues and goals. We invite all clients cheerfully, some assistance, and individual attention. We empower open discourse with our kin and clients to share thoughts regarding working on our stores, our cycles, and our performance. We embrace and talk well of our colleagues, affiliates, outsider accomplices, and Apple.
OUR COMMITMENT TO EXCELLENCE
We consistently put our clients first and give a warm greeting to all. We sympathetically draw in our clients while addressing their challenges. We look to foster associations with our clients by welcoming them to get back to our stores. We endeavor to rouse and invigorate our clients with each visit so our stores are a glad spot to shop, to learn, to make, to find support, and to revisit.
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer, and any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we,” and “our” refer to maplestore, and references to “you” and “you are” are references to you (“Customer), the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.
2.4 Where specified we also offer genuine Apple parts sourced from Apple. In such scenarios we will use Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably.
2.5 We perform a series of tests when booking a device in for repair. If the device is not testable during this stage, iSmash is not liable for any faults found. Therefore, we shall require the passcode of your Device to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service if any adjustments need to be made.
2.6 Any time estimate for completion of the Service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible. However, any Board Level (Level 3) repairs (i.e., repairs to the logic board of the Device) may take at least five working days to be completed.)
2.8 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired, and we reserve the right to charge you a diagnostic fee by our standard charges.
2.9 To complete a diagnostic or repairs, it may be necessary to disassemble the device, which may result in further damage to the device. iSmash takes no liability for any
further damage to the device, because of any existing damage. iSmash will not cover the cost of replacement parts in any circumstances, including if the device is not repairable.
2.10 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.11 Diagnostics are a chargeable, non-refundable service.
2.12 We shall notify you when the Device has been repaired and is available for collection from the service center. If the device has not been collected, it will be transferred to our central warehouse for storage. Any delivery from our central warehouse will be chargeable. If necessary, we shall send a reminder, and the device will be recycled if not collected by day 56
2.13 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.14 Use of our Service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.15 will install warranty seals following the repair. Any tampering with the seals will void the warranty.
2.16 Our products and repairs are covered by the warranty terms outlined in the table below:
2.17 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a particular Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced/repaired only; however, if additional defects arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.18 All repairs carried out by maple store will have warranty seals applied; whenever a device is returned for a warranty repair, the integrity of these seals is confirmed. If these filled are found to be missing or tampered with, reserves the right to void any warranty attached to the device.
2.19 Warranty repairs do not cover any additional travel, postage, or courier costs incurred.
2.20 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere before your repair at or any issues found in your Device (i.e. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become apparent, once the Device is opened, we will contact you via telephone/email.
2.21 We do not accept responsibility for any progression in damage for devices damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.22 We ask our customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which is beyond our control.
2.23 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you for repairs carried out to your Device, excluding the Diagnostic fee, should you wish to take this option.
2.24 Following repair, any waterproofing or resistance cannot be guaranteed
2.25 Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise this with a member of the store team.
2.26 Where parts are required to be ordered for your repair, we require the repair to be fully paid for before the pieces are tagged, and it is a non-refundable service.
2.27 Only one promotional discount may be applied at any one time and subject to the discretion of the management. All valid deals and promotions must be used at the point of sale.
2.28 Packaging for courier repairs will be provided on the return journey to customers, but it is the customers responsibility to pack all devices securely before collection by the courier service provider.
3. Trade-in
3.1 You confirm that you consent to your information (including name, address, telephone number, email address, Device make/model/IMEI/network) to allow us to process your trade-in and contact you and the network with the trade-in and unlocking of the Device only. https://support.apple.com/en-in/repair
3.3 You confirm that you are either the Device’s owner or have obtained express permission from the rightful owner to trade in the Device.
3.4 The Device must not be stolen or listed with us or a third party as stolen. We will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by Police forces to trace stolen and missing property. If the Device fails any due diligence check, we may notify the relevant police authority, and we may pass the Device and your details to them, and the Quoted Value will not be paid to you.
3.5 The Device must not have been purchased from maple store within the 30 days before trade-in.
3.6 The quoted Device trade in value (‘Quoted Value’) will be determined by us or a third party on our behalf based on the make and model of the Device.
3.7 If the Device contains a SIM card, you must remove this along with any accessories before trade-in. We will not be liable for any consequences of you not removing the SIM card or accessories, including any payments associated with the Device or the SIM card.
3.8 Data stored on the Device that you wish to retain must be saved elsewhere, and you must remove any memory card and/ or all data that has been put onto the Device prior to trade in. We will not be liable for any damage, loss, or erasure of any such data or for any consequences of you not removing your data or memory card, including the use or disclosure of such data.
24-7-tech-support
Have a question? Need some help? Get in touch with us.
Declaration:
By signing our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement, and that you are entering this agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check-in as communicated to you and detailed on our database. You also acknowledge that upon collection, you will check that the device has been repaired to your expectation. If the repair has not been done to your satisfaction, please raise this with a team member, and we will be happy to assist you.
